I found Vivid to be a rip-off. Steve Larner carries over ten years of content management, editing, and writing experience in a wide variety of industries. Our daughters like it, I thought it would be fun,'' Schuman recalled. However, two Bay Area moms scored tickets on StubHub for their 13 year old daughters-and excitement ran high - until it turned to heartbreak. Join today. Sellers are setting their prices so that, once fees are added, the buyer will be willing to pay the overall price. Do Not Use StubHub to Sell Tickets: They're not taking - Reddit You also have to consider that there are better and worse seats within the zones. Stubhub fees are ridiculous for tickets I'm going to Wednesdays game and have 2 extra tickets and for the first time ever I put them on stubhub. Through private message, the moderator offers a 25% reduction on the penalty, which means that it is really up to them how much to charge, and they claim that it is the difference to find "comparable tickets". When I am looking for NFL tickets, the first place I look is Ebay. If a fair market ever enters the arena all these companies will be defunct. All rights reserved. There is no explanation given, but we should not look a gift horse in the mouth. This is one of the StubHub fees for seller that you should be aware of. There is a reason their invoice is not itemized they are ripping everyone off. Seatgeek vs Stubhub (Prices, Fees, Customer service) The 15% fee StubHub is charging now means the markup needed to break even is ridiculous. The findings raise questions for whether consumers have a right to full price disclosure up front. Privacy Policy. The peculiarity of the service is that the service helps the buyer to find the best option by conducting preliminary analysis. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. These include:SeatGeek***TickPickFanxchangeTicket NetworkMaxim TicketsScore BigUber SeatRazor Gator. Then select 'View tickets.'. Two of the leading contenders in this secondary market are Vivid Seats and StubHub. Lets look at a few past concerts and events to see what service offered better pricing for both budget options and front-row areas. You can sort search results by ticket, region, date, or artist. I took screen shots of the tickets listed on the stubhub for similar seats all the time during this case and they are attached. Sub-Category: Payment 11-17-2022 09:18 PM 1 Reply All forum topics SAN FRANCISCO (KGO) -- For Taylor Swift fans, there's little more coveted than tickets to her latest concert tour. Members of Ticket Club get the same tickets to the same events - without the massive fees charged by StubHub. After waiting over two hours for the seller to process my order I was contacted by Nick M at Vivid & advised that the tickets I bought were purchased by someone else. When I asked how this could be possible, he explained that someone else hit the buy button before I did. "They're already talking about what outfit they wanted to wear, and what we should wear, and how we're gonna do heir hair,'' Schuman said. A few people have sent me pm about my tickets (not much Reddit history though) is there any tips for selling privately to other fans here, Ive never really sold anything online? reasonable price. How safe is your neighborhood? Steve Larner He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. 20% Off StubHub Discount Code - August 2023 - CNET Coupons No fees and a lot of the time you get tickets for less than face value. .While I understand it is not in their policy, I am sure it wasnt in Stub Hubs policy as well on what to do after customers who bought tickets to a concert through you were shot at In an open field, but they defered from their policy realizing this was a good thing to do for their customers who were there that night. . Because you'll never pay a service fee again. it's the seller. They said that I always had the option of going to will-call and present my order # and ID. StubHub still shows you the fees prior to checkout if you want to see them. I am about to buy tickets and am planning on using them again as opposed to stub hub. Hi, I posted some tickets for $495 and completed the process like I always do. . A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. selection and impeccable delivery mechanism. I will NEVER use Vivd again. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. F stubhub. Two Bay Area moms bought Taylor Swift concert tickets on StubHub for their 13-year-old daughters, but StubHub told them it didn't have the tickets. "Why did I buy my ticket six months ago,'' Schuman said. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. You can buy several types of tickets on StubHub, and they are delivered in different ways. Of course, price is a primary concern with any ticket vendor, and this is where Vivid Seats stands out. Which means it's not always possible to count on those seats. Including fees when looking for StubHub tickets : StubHub In order to sell tickets on StubHub, you need to: Create a StubHub account. Why does StubHub charge such an expensive service fee per - Quora Solved: BUYER FEES - StubHub Community That fulfillment fee ends up being $2.48 each, so the total youll pay is $105.61but you dont find that out until clicking through almost all of the checkout pages, which is a negative. 5 starzyp 4 yr. ago Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. All rights reserved. Cost to list tickets. StubHub came through with four seats in a section similar to their good seats nearer the stage -- for no extra cost. Since both platforms are legit and dont require you to jump through too many hoops to get the tickets youre after, its safe to say that the real differentiator is price. And at the bat mitzvah party, Schuman handed Olivia and Sasha an envelope. Theres also a service called GameTime well look at, but that one is specifically for last-minute gets. The premise of this article is entirely false. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. There was an itemized 10% discount (of the ticket price) shown on the checkout page, but the per-ticket fees were HIGHER than the day before. Buyer beware: Massive experiment shows why ticket sellers hit you with As this price comparison shows, both services have a wide variety of seats available and are usually competitive with one another on price. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Scan this QR code to download the app now. How can they legally be able to charge consumers this much? Heres How To Reset, What Countries Can You Watch Disney Plus In? Shawna [12:48 PM] How is it that stub hub is offering refunds then ? Copyright 2023 KGO-TV. This is contrary to the buyer fees implemented by StubHub. Okay, they Fedexed the tickets to me, but that really wasnt necessary. In cases where one service has a more extensive range of ticket prices than the other, it is generally due to the number of tickets available in that zone. Wasted time and money. StubHub's fees are reportedly a little higher than Vivid Seats' on average. Summing up, we see that this service is an excellent platform with a large selection of tickets for every taste, but with a rather weak support service. Aug 22 $200AND UP Sign up to our newsletter today for more of the best offers and discounts from StubHub Subscribe Reward Score a. However, if you purchase a ticket using a mobile app, the cost of fees starts at about 20 . This service stands out from its competitors primarily for its innovative steps, research, and application of new technologies. Ticket fees are high but not entirely arbitrary. That's insane! I had to contact them & ask why my total charge was $40 more than the ticket amount. These creeps are the online equivalent of the shady scalpers running game outside the venues. I called to inquire, and their customer service is rude, uninformed, and not at all helpful. Prices may be higher or lower than face value. The service also complies with the privacy policy and does not use customer data for illegal purposes. For comparisons sake, lets look at two tickets in Row 1 of the same section. Those advetising no fees, they just inclue fees in the ticket price itself so the total price is eventually the same or no fee site may even mo. I disputed the charge; they rebutted; I replied to Visa with more detail including phone records and their email showing delivery a few hours before game time long after I had to be sure I had tickets for me and my customer. and our There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. They refused to stay on the line to make sure I got the email. When they sell, we collect a sell fee. KEY POINTS StubHub is a great source for concert and sporting event tickets. The service as a whole has proven itself well and is among the leading in the world. They both provide good, user-friendly websites where you easily find what you need and get it rather quickly. service fees - StubHub Community "They were gonna help me out.". I sold two tickets for Game 4 of NBA Final 2019, Section 231 seat 1-2 for $1500($1275 payment + $225 fee) on stubhub by mistake. Ill wont use vivid again. Are there ways to save money on these service charges? ", "Fans can save money on tickets to premium events by signing up for membership ticket sites like Ticket Club". Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. By a special number, you can track the movement of the ticket, the readiness of the ticket for shipment is a very convenient function thanks to which you can track all the nuances and promptly solve problems if they arise. Do some sellers pay different commissions? That's more upfront than many . Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Robert is a freelance editor and writer living in Colorado. Does anyone else think $200 - $250 per ticket is ridiculous for a "service fee". They also are not allowed to cancel a sale and then raise the price, which is what Schuman suspected was happening, since it's possible to fetch a much higher price for those seats. The company also has a good and affordable pricing policy: many users like discounts on tickets and reasonable prices. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Be sure to include your full name, email, street address, and phone number. No way to refund even within 5min of ordering. It's coming from the seller". The exact fees ticket resellers charge are hard to pin down, and unfortunately, you wont see the total amount until youre at the sites checkout page. Suddenly, they had no tickets. Why Use DoNotPay DoNotPay recognizes that your time is valuable. here. The service also. After the switch, you will enter the email address you use to access the community in order to reset your password. The table below compares Ticketmaster's vs StubHub's fees: Fee. The fee is 28% of the purchase price. Stubhub fees are ridiculous for tickets : r/NYKnicks - Reddit Official Platinum. It is with the help of special technologies that the service helps customers to study the ticket market perfectly and dress up the necessary ticket as soon as possible. Including fees when looking for tickets Print. I just got pumped in the kiester by Vivid. "There's no guarantee. The other half of StubHub users continued to see the all-inclusive prices. "StubHub came to us and said we don't have tickets for you," Schuman recalled, MORE: After concert is postponed three times, ticket refund gets lost between seller and bank, Six months after she bought and paid for the tickets, Isabelle received an email from StubHub saying "We apologize, but unfortunately your seller is not able to provide the tickets you originally purchased. You also get that oh-so-valuable photo of what the field would look like from the seats. Only the total of the tickets and just the block to place the order. Im going to Wednesdays game and have 2 extra tickets and for the first time ever I put them on stubhub. Everything is just rolled up into one amount, making it hard to see what has happened until after you have paid. Go to solution BUYER FEES I bought some tickets and everything went well with the transcations BUT what is this FEE? I will not be using Vivid Seats again as their policies obviously trump humanity. Out of all the ticket fees companies charge, Stubhub charging a "Delivery Fee" when the seller is delivering the ticket via electronic transfer takes the cake for ridiculousness. As others below have stated, its a virtual mystery until you get hit with the charge. This is a deceptive practice in my view. Eventually he then explained that they were purchased on another secondary website. There was an error processing your request. I bought 8 seats to the NHL Winter Classic 2020. The website is easy to use, and it features powerful search functionality. Show was canceled due to "Medical issues" of performer. . They are ranging from $836 to $950 each, and the total difference is within $600 for sure, less than 40% of my listing. Discussion: Were StubHub's fees always this high? They seem to - Reddit We maynever want to take live events for granted again, and it seems like every major artist is touring now to make up for lost time, so we have plenty of opportunities to see our favorite acts, teams, or entertainers. Reddit, Inc. 2023. While this sounds good in theory, the higher initial prices scared consumers away, so now StubHub doesnt show you its fees until youre ready to finish buying the ticket. As of right now, here's the breakdown for two $100 tickets to the Carolina Panthers game this weekend breaks down like this: Buying $100x2 tickets = $200 $44.50 buyer's fee (22.25% . The young teen and her friend since birth, Sasha Malek, have been Taylor Swift fans nearly their entire lives. Today, I clicked on that 10% discount link, picked the same pair of tickets, and went to complete the purchase. I had to be sure I had tickets so I finally bought them from stubhub with no problems. These results implied that the hidden-fee buyers were misinformed about the total purchase price. This greatly simplifies the system and makes the transaction safer for several reasons. Sorting by date helps you discover events, and StubHub also has an app, which means you get to use it in more places and on more devices. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. This may change over time depending on ticket supply and ticket marketing costs. I talked to the manager on the phone to discuss replacements, and the manager promised to talk to the buyer and call me back. They have only sent me a link to download the PDFs. Under 'Popular Filters,' select the 'Show prices with estimated fees' toggle. Currently, the service supports payments to residents of the United States. Thats lower than SeatGeek and much lower than Ticketmaster. Once you join, you'll never want to use StubHub again. Stub Hub obviously is way ahead of the curve on this one. Please try again. List the details of the ticket. I had a great experience with Vivid seats and their customer service and ticket guarantee were spot on. I recently purchased tickets for a Mets game, a single admission double header in September. In 2017, Vivid Seats reported having more than $1 billion in turnover. Editor Any suggestions for sites with less abhorrent fees? Fight StubHub Fees and Get Them Waived Today [Top Hack] - DoNotPay This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. What are StubHub's fees to sell tickets? : StubHub Purchasing from StubHub means "Tickets will be 100% . Because you'll never pay a service fee again. MORE: 'Excruciating for me': Taylor Swift speaks out on Instagram after Ticketmaster cancels general sale, "An hour and a half (after contacting ABC7), I got a phone call from StubHub,'' Schuman recalled. The spirit of the fee is now lost as it affects someone who didn't realize their tickets are will call vs electronic transfer - and in my case I didn't know the orchestra center tickets were near the sound board and defined as restricted view. Stubhub typically charges fees of 15 percent or more of the ticket price. Schuman had planned to present the tickets to Olivia at her bat-mitzvah this month. Ridiculous. They have no authority but simply read from their script which is obviously written to deflect expected complaints. "I said, are you in? Ive been screwed over before- this is exactly what it feels like. "Our experience has been great and the prices are way better than the other sites I've used. PER TICKET! I would For example, if you sell a ticket for $100, you will pay a $15 seller fee to StubHub, and receive $85 as your net payment. By Robert Hayes With every year that goes by, the world conducts more and more of its business online. You can buy tickets on StubHub with all major. I did an online chat with Vivid Seats to ask if they were doing the same as Stub Hub and this is the response : None of these are great.
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